Return Policy
We want your experience with FREJRA to feel safe, thoughtful, and beautiful — from first order to last ritual.
At FREJRA we strive to offer high quality products and a smooth customer experience. Below you will find information about returns, complaints and refunds in accordance with Swedish consumer law.
Right of withdrawal
You have the right to cancel your purchase within 14 days from the date you received your order, according to the Act on Distance and Off-Premises Contracts.
For a return to be approved, the product must be:
— Unused
— Unopened
— In original packaging
— In the same condition as upon receipt
Hygiene & cosmetic products
For hygiene reasons, we cannot accept returns of opened or used cosmetic products.
If the product's seal has been broken, the product is considered used and is therefore not covered by the right of withdrawal.
This especially applies to products in makeup, skincare and other hygiene-sensitive categories.
How to register a return
To register a return, you need to contact us via email before sending the product back.
Contact:
Please include:
— Order number
— Full name
— Which product the return applies to
— Brief description of the reason for the return
Once the return has been approved, we will send you instructions for the return shipment.
Return shipping
The customer is responsible for return shipping unless otherwise agreed or if the return does not relate to an approved complaint.
We recommend that the return be sent with trackable shipping, as the customer is responsible for the shipment until it is received by FREJRA.
Refund
Once the return has been received and approved, the amount will be refunded to the same payment method used for the purchase.
Refunds are normally processed within 5–10 business days depending on the bank or payment provider.
Any original shipping costs will not be refunded.
FREJRA reserves the right to refuse a refund if the product is returned in a condition that does not meet the return conditions above.
Damaged or faulty products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible after delivery.
Contact:
support@frejra.com
Please attach:
— Order number
— Pictures that clearly show the problem
— Brief description of the error
If a complaint is approved, we offer a replacement product, refund or other solution according to the Consumer Sales Act.
Transport damage
If the package is visibly damaged upon delivery, we recommend that you document the damage immediately and contact the carrier as soon as possible.
Also contact FREJRA for further assistance.
Unclaimed packages
For packages that are not picked up and automatically returned to us, we reserve the right to charge return shipping, handling and administrative fees.
Orders within the EU
This return policy applies to orders within Sweden and the European Union unless otherwise stated.
Disputes
In the event of a dispute, FREJRA follows recommendations from the Swedish National Board of Complaints (ARN).
Consumers within the EU can also use the European Commission's online dispute resolution platform:
Contact information
FREJRA Group
Stockholm, Sweden
support@frejra.com
FREJRA reserves the right to update this policy as necessary.